Terms and Conditions

Delivery

Once your order has been placed you will be contacted and provided with an exact date of delivery,

  • We delivery to mainland UK only.
  • If customer is unavailable for a pre-arranged delivery please contact to advise if there is a specific location to leave the parcel or alternatively the parcel will be left at your local depot.
  • Delivery tends to take around 3 working days from placing the order.
  • Deliveries normally occur between 8:30am and 5:30pm.
  • The delivery price includes transport to all England. For Scotland there is a surcharge. If you have any queries regarding delivery please contact us.
  • A delivery surcharge applies per parcel for delivery to some outlying regions.
  • The delivery surcharge should be selected when adding the item to your basket.
  • If the correct surcharge is not selected you will be contacted for additional payment to be taken.

The following delivery surcharges apply:

  • Scottish Highlands £3.50
  • Scotland postcodes DD.DG.EH.FK.G.KA1-26.29.30:KY:ML:PA1-19:PH1-18:TD £3.50
  • London Metro E.EC.SE.SW.W.WC. £3.00

*The following postcode regions are classed by our carriers as Scottish Highlands: All AB postcodes plus all mainland KW postcodes.

Preparation for receipt of delivery

When contacted by Animal Dreams (Bradford) Ltd. to arrange delivery please:

  • Please advise Animal Dreams (Bradford) Ltd. of any constraints which may restrict access to your address for delivery vehicles.

Cancellation

An order can be cancelled up to 24 hours before the delivery and Animal Dreams (Bradford) Ltd. will give a full refund.

Refund or return

We cannot refund on opened bags or bulk deliveries unless otherwise agreed.